Shipping policy

Shipping Policy

Effective date: 11 August 2026

This policy explains how Shirley & Island Wattle processes and delivers orders.

1. Processing

Orders are normally processed within 1 to 3 business days following payment authorisation. Business days exclude weekends and Queensland public holidays.

Processing may take longer during promotions, holidays, inventory checks or unusually busy periods.

2. Destinations

We deliver throughout Australia and may offer international delivery to selected destinations displayed at checkout. Available services and restrictions depend on the destination, product and carrier.

3. Estimated delivery times

Typical estimates after dispatch are:

  • Coochiemudlo Island and nearby Redlands communities: 1–4 business days;
  • Brisbane, Gold Coast and Sunshine Coast: 2–6 business days;
  • regional Queensland: 3–9 business days;
  • New South Wales and the Australian Capital Territory: 3–8 business days;
  • Victoria, South Australia and Tasmania: 5–10 business days;
  • Western Australia and Northern Territory: 6–12 business days;
  • remote Australian locations: 7–15 business days;
  • express delivery, where available: approximately 1–5 business days; and
  • international destinations: approximately 7–21 business days, excluding customs processing.

Delivery estimates are not guaranteed unless a guaranteed service is expressly identified. Severe weather, ferry cancellations, bushfires, flooding, road closures, customs inspections and carrier disruptions may cause delays.

4. Shipping charges

Shipping charges are displayed before the order is submitted. Charges may depend on destination, weight, dimensions, value and service level. Amounts are in Australian dollars unless otherwise stated.

5. Address accuracy

You are responsible for supplying a complete and accurate delivery address. Contact us immediately after ordering if you notice an error. Address changes cannot be guaranteed after processing begins.

If a package is returned because of an incorrect address, refusal or failure to collect it, we may deduct carrier return costs from a voluntary refund or request payment for redelivery, where permitted by law.

6. Tracking and delivery

Where available, tracking details will be sent to the email address supplied at checkout. Delivery may occur at the address, mailbox, parcel locker, reception desk or another location accepted by the carrier.

7. Delayed or missing orders

If an order does not arrive by the estimated date, review the tracking information and contact us. We will work with the carrier to investigate and provide any remedy required by the Australian Consumer Law.

8. Damaged packages

If a package arrives damaged, photograph the packaging and product and contact us promptly. Keep the packaging until our assessment or the carrier investigation is complete.

9. International duties

International orders may incur customs duties, import taxes, brokerage charges or local fees. Unless expressly included at checkout, the recipient is responsible for these charges.

10. Contact

Shirley & Island Wattle
Email: support@shirleyandislandwattle.com.au
Telephone: +61 7 5550 1842
25 Shirley Street
Coochiemudlo Island QLD 4184
Australia